Technology In Action - Automating the Property Manager's Response to Feedback from Residents and Tenants

A common complaint by MCST Council Members is on the lack of support from the Managing Agent's HQ staff. So much so that some MCSTs even choose to change their Managing Agent because they are so dissatisfied with the MA's performance in this area.

Change Starts With The Right Condo App

Think of your OneService app commonly used in HDB estates in Singapore. After residents raise feedback in the app, the ticket is automatically routed to the appropriate on-ground site teams for follow up action depending on the nature of the feedback. The entire communication chain is managed seamlessly on digital channels.

On the other hand, most condo portal apps allow Residents to raise feedback which then stops at the management office. Someone then has to manually assign the feedback to cleaner or technician. Got a problem after office hours? Say, your upstairs neighbour is playing indoor basketball at 2am in the morning? Well, you'll just have to fall back on old-fashioned manual ways.

Feedback Management Simplified

If you're tired of having your condo managed using processes and paper-based workflows inherited 10, 20 or even 30 years ago from the developer, then check out how Wisely 98 Pte Ltd is managing their properties using Qommunity+ app on Qornerstone to centralise support and digitally empowered site staff...

https://www.linkedin.com/posts/wisely-98-pte-ltd_stratamanagement-propertymanagement-proptech-activity-7394265357181669376-ueb4?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAFFhvcBXUEWILy9ZZ5A76Nzj9gyzbkyKq4