Urgent Change is Needed NOW...
We live in the digital age, with information and services accessible instantly on our mobile device. But for most MCSTs in Singapore, property management remains firmly stuck in the pen + paper era.
Which leads to many MCSTs paying for ADMINISTRATIVE WORK and not getting the benefit of professional property management.
Processes are all manual, takes ages to get things done, and reports don't address blind spots.
As a Council Member, you ask for information and it’s impossible to find from old paper files and lost records.
Communication is fragmented and you don’t know if your feedback disappears into a black hole.
You pay your thousand dollar-plus bill then wait 3 months to get an updated statement.
Taking A Modern, Digitally Integrated Approach to Property Management
Imagine living in a condo where Residents and Service Providers are plugged in and connected over a single digital platform. Residents can view and pay their bills in real-time, feedback is monitored and Council Members monitor service providers' performance through data dashboards.
Taking a digitally integrated approach to managing your MCST is more than just adopting a lifestyle app for booking facilities. Rather, it is getting all stakeholders - Owners, Tenants, Council, staff and contractors - onto a single digital platform so that communications flow seamlessly and workflows are digitalised from end to end.
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What Is Digitally Integrated Property Management. What Can It Do For You?
Combine a powerful software platform for property management with digitally savvy Managing Agents and Term Contractors to provide digital-first services to Residents and Council.
Qornerstone is a modern, cloud-hosted Enterprise software for property management with apps for Residents and Contractors; while the Managing Agent uses the back-end Finance and Operations modules for their workflows. All data inputs flow back to a single platform.
USE CASE
Residents feedback is a useful source of data on service providers' performance and equipment breakdowns. Capturing these data for reporting and analysis helps with decision-making, especially when paired with financial data from maintenance spending.
BENEFITS
1. Help Council With Data-Driven Approach for Decision-making
2. Reduce Administrative Load for Property Manager
3. Residents Enjoy Easier Access to Services
Who This Is For?
MCST Council members who:
- Feel that the status quo of inefficient workflows, unresponsive staff, and spiralling costs cannot continue
- Have seen how computerised systems have automated administrative tasks in their workplace
- Understand that clinging on to old ways actually causes the MCST to overpay for administrative overheads instead of getting real value like estate renewal planning
Who Should Not Consider This?
MCST Council members who:
Prefer manually intensive, paper-based processesAre comfortable subsidising the MCST with their own personal time to closely monitor and manage the property manager and term contractorsDon’t feel they are overpaying for manpower and instead getting good value from their service providers
Digitally Integrated Property Management in summary:
A new approach to managing MCSTs that combines qualified service providers who are trained on the Qornerstone platform and Residents accessing services digitally. What this looks like:
Residents use Qommunity+ condo portal app to pay bills & feedback
Bills and booking fees paid with QuickPay (PayNow)
Property manager uses Qommunity Manager
Term Contractors use Q Ops apps to record work done
Managing Agent (MA) uses Qornerstone Finance & Maintenance
What if my MCST is already using another condo portal app?
There are some great apps already on the market and you can continue using these as lifestyle apps for the great community building features they offer. But where it comes to property management, empower your MCST with professional-level tools.
To ensure service levels are met:
Encourage Residents to report feedback on Qommunity+
To automate back-office tasks and reduce paperwork:
Educate Residents to pay bills, booking fees, application deposits using Qommunity+ and QuickPay
WHO should OWN the Platform?
The MCST is the one who owns the platform. However, to fully unlock its potential, it works best when paired with a trained managing agent. Our preferred MA partners are already familiar with the system and operate using a high-efficiency model that reduces your management costs right from the start.
Why Qornerstone?
We’ve been shaping PropTech solutions since 1999. After rebranding in 2019, we focused on helping MCSTs embrace digital transformation. Our platform is trusted across Singapore, particularly by industrial and commercial buildings that value transparency and efficiency.
Let’s reimagine how your building runs.
Reach out to us today and see how Digitally Integrated Property Management can transform your MCST estate and elevate the living experience of all residents.