Parkway Pantai, Ltd. is Southeast Asia’s largest private healthcare provider, and one of the largest in Asia.
Parkway Pantai’s hospitals & clinics in Singapore utilizes UBERIQ for Facilities and BME management.
Parkway Pantai is one of Asia’s largest integrated private healthcare providers operating in Malaysia, Singapore, India, Greater China and Brunei. For over 40 years, its Mount Elizabeth, Gleneagles, Pantai, Parkway and Fortis brands have established themselves as the region’s best known brands in private healthcare, synonymous with best-in-class patient experience and outcomes.
In Singapore, Parkway Pantai is the largest private healthcare operator offering a wide range of healthcare services from primary to quaternary care as well as ancillary services and medical education. It operates five hospitals in Singapore with its Mount Elizabeth, Gleneagles and Changi East hospitals widely recognised as household names for private healthcare.
Parkway Pantai faced several challenges relating to the numerous manual processes and paper-based workflows for handling work orders, coupled with the inability to track and gain visibility on manpower allocation and staff performance. Under its old system, work order had to be printed out as paper forms and manually assigned to technicians, which often led to issues:
Staff were using their own methods to track and monitor the work orders raised. Hence, there was a lack of visibility in manpower allocation and performance.
Asset is deployed to a total of 78 properties under Parkway Pantai, comprising of 4 hospitals, 59 clinics, 8 offices and 1 laboratory, with a base of more than 5,700 staffs.
– Time take to resolve a work order: The average time taken to resolve a work order has reduced from XXX to XXX.
– The work orders undertaken per staff
In comparison from XXX to XXX (period), the number of work orders reported through the mobile app has increased from XXX to XXX. Internal staffs have adopted the convenience of reporting faults through the app.